FAQ

What time do I need to arrive for a screening or workshop?

We do not show trailers or adverts before films, so the published time is the start time.

For workshops please arrive at least 15 minutes before the start time so that you can be guided to the appropriate room and consent forms can be checked (if required).

 

Can I leave my child alone in a screening?

All children under the age of 12 must be accompanied in the cinema.

 

Can I leave my child alone in a workshop?

Several workshops for young children require a parent/carer to remain with the child however some workshops are just for children and parents must drop their child off with a completed consent form and collect them afterwards. It is clearly indicated on each workshop event page as to whether a parent/carer is required to stay with the child.

 

Do I need to buy a ticket for a workshop as well as for my child?

No. If the workshop requires an adult to accompany the child, then the adult goes free.

 

Can I buy food / drinks at the venues?

All venues have a snack bar / concessions stand for hot and cold drinks and snacks. There are several cafes, takeaways and supermarkets close to the venues where you can buy food. You are welcome to bring your own food with you to eat in the venues (but no smelly or messy food please!).

 

Is there a cloakroom?

The Film House at Leeds Town Hall has a free cloakroom and buggy store. Space is limited at the other venues so we advise that you keep coats and pushchairs with you.

 

How many adults/children does the family pass cover?

The family pass is for up to four people, with a maximum of two adults.

 

I have purchased a ticket in error or can no longer attend. Can I get a refund?

Tickets are non-refundable, however we will consider exchanging tickets for another event within the Film Festival, depending on circumstances. Please contact box office on 0113 3780318

 

What happens if a workshop or screening is cancelled?

If the Film Festival has to cancel a screening or an event, we will endeavour to replace it with another similar event and all tickets for the original event will be valid. If this is not possible, refunds or exchanges will be offered to all ticket holders.

 

Is there parking at the venues?

There is no parking at Leeds Town Hall, Carriageworks Theatre or Leeds City Museum, however there are multi-storey car parks close by at The Light, St Johns Centre and the Merrion Centre. There is free on street parking around the Hyde Park Picture House. See the Venue page on the website for more information.

 

I have special access requirements. Are the venues accessible?

Leeds Town Hall, Carriageworks Theatre and Leeds City Museum are all fully accessible. Hyde Park Picture House auditorium is wheelchair accessible, but there are no wheelchair accessible toilets. All venues have hearing induction loops. For full details please see the Venues page on the website or contact the Film Festival Office for more information.

 

Are all films screened in English?

Where available we will show films dubbed into English. Where films are in their original language and screened with subtitles this will be indicated on the event page for the film.

 

What is the age suitability of the films that you show?

All films have a BBFC classification and are rated U, PG or 12A. U films are generally suitable for 3+, PG for 8+ and 12A for 12+ however parental guidance is recommended. An age recommendation and any concerns or issues in the film (such as swearing, violence, threat, etc) are listed on the individual film page on the website. If you have a query about the suitability of a specific film, please contact the Film Festival Office for more information. You can find out more about film classification at www.bbfc.co.uk